Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 865-584-2335 or make an appointment online!
Know Your Rights
There was a mix up in replacing the brakes on my Toyota Tundra. I scheduled brake/rotor replacement due to, I thought I was hearing the brake indicator rubbing on the front rotor. When I arrived to get the vehicle I was informed that the pads had very little wear. After leaving, I called the office and expressed my concern as to why the pads, (that had very little wear), were replaced. The manager, (after consulting the mechanic) returned my call and quickly apologized and explained what had happened and we were able to quickly resolved the issue amicably. The fact they were honest and took ownership meant the most to me, second, I felt that I could have demand a full refund but I did not think that was fair, (after all I did just get new rotors and brakes installed). So, we compromised and all is in the past. NOTE: We ALL make mistakes, it is how we handle and take ownership for those mistakes that matters. I highly recommend All Pro for any auto repair/service you may need.
With no appointment scheduled Scott helped me remove a license plate that was rusted to my car so I could return it to my prior home state. It ended up being more than a quick fix but he continued to work on it to completion. He was very pleasant and gracious! I will use this repair shop for any future issues!
James went way beyond my expectations and did a great job. Helped me save money too! Take your business here. Kirk Falconer
I have been a customer of Scott and James for the better part of three years. They have worked on my truck more times than I can remember and every time I can count on honest, professional, timely, and reliable service down to every last intricate detail. They treat my truck like they would if it were there own. I trust them with anything vehicle related from regular service and tuning all the way to extensive electrical wiring and custom fabrication. They have went above and beyond and have even worked on my truck after hours when needed. They are excellent!
I have been using All Pro for years now. They have worked on our Nissan and Acura. They do great work, honest, reliable and do not over charge their customers. When I wanted new tires on my SUV that I was very picky about they didn't have the ones I wanted so I ordered the ones I wanted online and had them delivered to them and they put them on for me. They were happy to accommodate me. I highly recommend them, I tell my family about them and I will use them for all my needs.
I have been taking my vehicle to All Pro Services for the last 3 years with just about any problem an old classic truck can have, ranging from an engine swap to a brake light repair (and anything in between). Without exception have these guys taken care of me in the time frame they promised and at the price they quoted me. They stand by the work and will resolve any follow up issues if there are any. Aside from Scott and James being very capable automotive engineers, they are really pleasant to deal with. Dealing with car problems doesn't have to be a painful experience. 5 stars from me any day of the week!