Mercury Auto Repairs and Maintenance in Knoxville

Brakes, near Knoxville, TN

There was a mix up in replacing the brakes on my Toyota Tundra. I scheduled brake/rotor replacement due to, I thought I was hearing the brake indicator rubbing on the front rotor. When I arrived to get the vehicle I was informed that the pads had very little wear. After leaving, I called the office and expressed my concern as to why the pads, (that had very little wear), were replaced. The manager, (after consulting the mechanic) returned my call and quickly apologized and explained what had happened and we were able to quickly resolved the issue amicably. The fact they were honest and took ownership meant the most to me, second, I felt that I could have demand a full refund but I did not think that was fair, (after all I did just get new rotors and brakes installed). So, we compromised and all is in the past. NOTE: We ALL make mistakes, it is how we handle and take ownership for those mistakes that matters. I highly recommend All Pro for any auto repair/service you may need.

With no appointment scheduled Scott helped me remove a license plate that was rusted to my car so I could return it to my prior home state. It ended up being more than a quick fix but he continued to work on it to completion. He was very pleasant and gracious! I will use this repair shop for any future issues!

James went way beyond my expectations and did a great job. Helped me save money too! Take your business here. Kirk Falconer

I have been a customer of Scott and James for the better part of three years. They have worked on my truck more times than I can remember and every time I can count on honest, professional, timely, and reliable service down to every last intricate detail. They treat my truck like they would if it were there own. I trust them with anything vehicle related from regular service and tuning all the way to extensive electrical wiring and custom fabrication. They have went above and beyond and have even worked on my truck after hours when needed. They are excellent!

I have been using All Pro for years now. They have worked on our Nissan and Acura. They do great work, honest, reliable and do not over charge their customers. When I wanted new tires on my SUV that I was very picky about they didn't have the ones I wanted so I ordered the ones I wanted online and had them delivered to them and they put them on for me. They were happy to accommodate me. I highly recommend them, I tell my family about them and I will use them for all my needs.

I have been taking my vehicle to All Pro Services for the last 3 years with just about any problem an old classic truck can have, ranging from an engine swap to a brake light repair (and anything in between). Without exception have these guys taken care of me in the time frame they promised and at the price they quoted me. They stand by the work and will resolve any follow up issues if there are any. Aside from Scott and James being very capable automotive engineers, they are really pleasant to deal with. Dealing with car problems doesn't have to be a painful experience. 5 stars from me any day of the week!